1. Terms & Conditions

Introduction

Welcome to Property MetriX Ltd. ("we", "us", "our"). By accessing our website propertymetrix.uk, or using our services, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read them carefully before using the website or services.

Services

We provide UK property, but may not be limited to, related educational content and insights; and data & analytics to help first-time buyers make informed decisions decisions regarding property purchase and/or investments. All information and services provided are subject to the terms of this agreement.

User Obligations

By accessing our website or services, you agree that you will:

• Not misuse or abuse the services.

• Provide accurate information when signing up for services.

• Comply with all applicable laws and regulations while using our services.

Payment and Subscriptions

If you sign up for a paid subscription, you agree to provide valid payment information and authorise us to charge you for services. Prices, payment terms, and subscription details will be clearly outlined during the purchase process; and may be subject to change.

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Property MetriX Ltd. or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute any content without our prior written permission.

Cancellation and Refunds

Where there is a paid service provided, users may cancel their subscription at any time by accessing their account settings, and the cancellation will take effect at the end of the billing period. Thus, customers will still have an active subscription until the end of the billing period. Cancellations will not lead to refunds, unless specified in cases such as a free trial period. Refunds will be provided within 14 working days.

Limitation of Liability

To the fullest extent permitted by law, Property MetriX Ltd. shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of our services, including but not limited to financial losses, business interruptions, or missed opportunities.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in England and Wales.

2. Privacy Policy

Introduction

Property MetriX Ltd. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and payment details when you sign up for services.

• Usage Data: Information about how you interact with our website and services (e.g., IP address, browser type, pages visited).

How We Use Your Information

We may use the information we collect to:

• Provide and improve our services.

• Process transactions and manage subscriptions.

• Send promotional emails, newsletters, and other updates (you may opt out at any time).

• Analyse website traffic and user behaviour for better service delivery.

Sharing Your Information

We may share your information with third parties under the following circumstances:

• With service providers who help us operate our business (e.g., payment processors, marketing platforms).

• If required by law or in response to a legal request.

• In connection with a business transaction, such as a merger or acquisition.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies to enhance your experience, track analytics, and manage sessions. By using our website, you agree to our use of cookies. You can control cookie preferences through your browser settings.

Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us at propertymetrixcs@protonmail.com.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review this policy periodically.

3. Disclaimer

The information provided by Property MetriX Ltd. through our website, reports, and services is for informational purposes only. While we strive to provide accurate and up-to-date data, we do not guarantee the accuracy, completeness, or reliability of any information provided.

No Financial or Investment Advice

The content, data and insights we provide are not intended to constitute financial, legal, or investment advice. Users are encouraged to consult a qualified professional before making any property or investment decisions.

Limitation of Liability

Property MetriX Ltd. will not be held liable for any loss or damage resulting from the use of our services or reliance on any information provided. Your use of the information is at your own risk.

4. Refund Policy

This Refund Policy outlines the terms and conditions under which refunds are handled for our services. By subscribing to or using our services, you agree to the terms stated below.

No Refunds While on the Platform

• Non-Refundable Services: where applicable, all payments made for subscriptions, memberships, and services are non-refundable once access to the platform has been granted, and any applicable trial period has ended.

• No Cancellation Refunds: where applicable, If you decide to cancel your subscription, you will not receive a refund for any portion of the fees already paid, after any applicable trial period has ended. Your access to the platform will continue until the end of your current billing cycle.

Refund Exceptions

• Technical Issues: In the rare event that you experience significant technical issues that prevent you from accessing or using our services, please contact our support team at propertymetrixcs@protonmail.com. We will assess the situation on a case-by-case basis, but refunds are not guaranteed.

• Service Failures: If we are unable to provide the services as described due to reasons within our control, we may offer a refund at our discretion. This is an exceptional measure and not a standard practice.

How to Cancel Your Subscription

Where applicable (i.e. when a paid service is provided) to cancel your subscription, please follow these steps:

1. Log in to your Property MetriX member account.

2. Navigate to the "Account Settings" or "Subscription" section.

3. Click on "Cancel Subscription" and follow the prompts to complete the cancellation process.

Refunds for Trial Periods

• Free Trials: If you have signed up for a free trial, you can request a full refund within the specified trial period. Any such trial period will be stated clearly in our communications. Once the trial period ends, the standard refund policy applies.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Property MetriX Ltd.
124 City Road, London, EC1V 2NX
propertymetrixcs@protonmail.com

Important Notice: This Refund Policy is provided for informational purposes only and does not constitute legal advice. We strongly recommend consulting with a qualified attorney to ensure that your Refund Policy complies with all applicable laws and regulations in your jurisdiction.

Eligibility for Refunds

• Refund requests must be made within the specified trial period.

• Refunds are only available for services specified.

• Refunds are processed back to the original payment method used. And will be done so within 14 working days.

How to Request a Refund

Where applicable, to request a refund, please contact our customer service team at propertymetrixcs@protonmail.com.

5. Cookie Policy

We use cookies to improve your experience on our website. Cookies are small data files stored on your device that help us understand how you use our services and provide personalised content.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality.

• Analytics Cookies: Used to analyse traffic and behaviour patterns.

• Marketing Cookies: Help us deliver personalised content and ads.

Managing Cookies

You can control cookie preferences through your browser settings. If you disable cookies, some features of our website may not function properly.

If you have any questions about these terms or policies, you can contact us at:
Property MetriX Ltd.
124 City Road, London, EC1V 2NX
propertymetrixcs@protonmail.com